Frequently Asked Questions
Everything you need to know about your luxury experience at TIMELUXE.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags and protective films are intact to qualify for a full refund.
Are your watches covered by a warranty?
Yes, every timepiece purchased from TIMELUXE comes with a 2-year international manufacturer's warranty covering movement defects and craftsmanship.
Can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer gift wrapping services?
Absolutely. During checkout, you can select our premium gift wrapping option which includes a signature TIMELUXE box and a personalized handwritten note.